How we Work

When you make an enquiry with us we will send you a detailed Quotation, based on our Rates and an Agreement, clarifying in writing what we have agreed by email or telephone and based on our Terms & Conditions, which are explained below.

By having an Agreement, we (You, the customer & Us, TheRemovalsCompany.com) make sure we understand and have a written record of

what you have asked us / we have agreed to do how many men the job will require when the work will commence & approximately how long it will take (according to the information given) costs including full breakdown of all elements to be invoiced what special arrangements, if any, need to be made (in the case of specialised work such as removal of window frames, cranes, pallet lifts etc).

Click here for Rates

Click here for Terms & Conditions

Rates

Removals Service

Rates for    Packing Service     Confidential Document Disposal

Our estimates take into account

1. how many men you will require
2. how long it will take to

     • Load / unload the vehicle
     • Transport your goods
3. parking and Congestion Charge (if in Central London)

Contact us for a free quotation

Hourly rates	Duration of work from start to finish
Team size	2 hrs	3 hrs	4 hrs	5 hrs	6 hrs	7 hrs
1 man:   £50 ph	£100	£150	£200	£250	£300	£350
2 men:   £60 ph	£120	£180	£240	£300	£360	£420
3 men:   £70 ph	£140	£210	£280	£350	£420	£490
4 men:   £80 ph	£160	£240	£320	£400	£480	£560

Distance Allowance equivalent to	Duration of return journey to/from job
nothing to pay	<¾ hr
½ hr	¾ - 1¼ hrs
1 hr	1¼ - 1¾ hrs
½ rtn journey time	>1¾ hrs

Packing Service

Hourly rates as for Removals Service

We will bring all the packing materials you need and work as a two man team

Click here for Terms & Conditions

 

Confidential Document Shredding & Disposal

Please contact us with your requirements and we will work out a detailed quote for you or, if necessary arrange an on-site appraisal.

Terms & Conditions

Customers using our services agree to be bound by our full Conditions of Carriage (2007), in addition to the Terms & Conditions stated here below.

Download Conditions of Carriage (2007) here.

TheRemovalsCompany.com will provide to the customer a service as required;

• Supply & Deliver boxes, bubblewrap, tape and specialist packing materials



• Provide a full or part Packing Service



• Organise your Storage for you



• Removal and transportation of household / office contents & furniture
  We will
  1. Carry items to the vehicle;
  2. Load vehicle and transport to destination;
  3. Unload to required location/s.

• Disposal of
  • unwanted furniture/electrical equipment   
  • household/office/general waste    (please click here for waste categories)
  • office archives, equipment & furniture
  We will
  1. Carry items to the vehicle;
  2. Load vehicle and transport to to an Environment Agency-approved Waste Transfer Station;

TheRemovalsCompany.com undertakes to

• carry out the work required in the shortest time possible
• take all due care for the safety and security of the customer’s belongings.

The Customer agrees to pay

an Hourly Rate as specified a Distance Allowance where applicable Congestion Charge London Metered parking and/or PCN if applicable

please see Rates (above)    please see Distance Allowance (above)    please see Map (below)    please see below for details

The Customer understands that if the removal is to or from a high floor (especially if without lift) and this has not been made clear to us before issuing our estimate, the price will be higher than originally quoted, reflecting the greater duration of the work.

Payment

Payment will be made for the full invoice amount either on completion of work in cash or in advance by cheque or bank transfer such that cleared funds are available at start of business on the day of the booking.

Should any payment to TheRemovalsCompany.com using any method fail for any reason then an administrative fee of £30 will be due in addition to any outstanding payment.

• Late payment:

We always agree in writing that payment will be made at the time of completion of the work.

If payment is not ready on completion of work, there will be a charge either of £5 per day or 15% of the final invoice amount, whichever is the greater, from the day on which the work is completed until the day prior to that on which payment is received.

• Bounced cheques:

If you are concerned that a cheque payment may be returned unpaid to your bank, please let us know in advance and we can delay processing your payment by up to 48 hours.

If, however, after an agreed period of delay, the cheque bounces, you will need to make immediate payment either by bank transfer or credit over the counter, of the original invoice amount and an additional £30 administration charge.

Be Warned: On a few occasions we have been obliged to pursue bounced cheques or other forms of non-payment through Debt Recovery Agencies and the County Court. As a small business we have no choice but to pursue these debts until satisfaction. We will not hesitate to pursue a County Court Judgement against defaulting customers.

Booking Amendments & Cancellations

Where possible, we will try to accommodate any requests for changes to an existing booking.

When you are moving house or office, unforeseen circumstances can occur, creating delays and great inconvenience to you and your family or business. We fully understand this and will try to help in the case of such matters arising as are beyond your control.

If, however, we are not fully appraised of all of the facts relating to access, working conditions, your requirements, the size of the load, steps, windows, rights of way, obstructions, obstacles, hindrances, extra collections or deliveries, or any other material alteration to the facts as agreed at the time of the booking we reserve the right to amend (upwards) the fee chargeable for the work to be carried out in accordance with our rates as advertised on this website and in any other place, including correspondence entered into with the client before the commencement of the work.

In the case of cancellation before a written agreement has been made between us, no charge will be payable.

For cancellations notified 10 days before the move date – for any reason - a full refund will be given.

Where cancellation occurs after a written agreement has been made and less than ten days before the agreed date of the move, there will be a charge equal to 12.5% of the quoted price or the lower amount on an estimate, subject to a minimum of £50.

Where cancellation occurs less than seven days before the agreed date of the move, there will be a charge equal to 25% of the quoted price.

Cancellations are subject to an administration charge taking into account time spent discussing the projected move, writing estimates/quotations/agreements/general correspondence and also in part mitigation of other work lost as a result of our having made a firm commitment to undertake your removals work.

Parking, Traffic Wardens & Penalty Charge Notices

The customer agrees to ensure that there is adequate, legal parking for the vehicle at the closest possible point to both the starting address and the destination.

If it is not possible for our vehicle to park within a private drive or on a non-restricted area of the main road, it is the customer's responsibility

    • to ensure that a legal, public parking space is reserved for the vehicle (8 m, incl. tail-lift; ≈ 2 cars' spaces) on the same side of the road as the property from/to which we are loading,
&
    • to cover the charge for metered parking during loading/unloading/waiting times if payment is due,
or
    • to ensure a "special dispensation" is obtained from the relevant local authority's parking/traffic section for our vehicle to park and load/unload on the day required. For this you will need the vehicle's registration number, make and model. Please click here to email us about this.

If no space is allocated on which loading and unloading can be done without incurring a fine or Penalty Charge Notice, then the customer agrees to be liable for the full amount of the penalty, if it is necessary to park/load/unload in a place where such penalties are incurred.

Similarly, if as a result of a change of customer requirements we are obliged either to remain parked on a meter for longer than originally calculated (thus risking incurring a penalty charge for "feeding the meter") or if for any other reason than our own negligence the vehicle incurs a penalty charge, this will be payable in addition on settlement of the invoice.

Security & Insurance

We always ensure that your belongings are safely stowed in the vehicle and transported with all due care to their destination. The vehicle box and tail-lift are secured from theft or break-in from the outset to the completion of the journey.

The vehicle is insured for the work to be carried out to the full extent required in UK law. We provide customers with Goods in Transit cover for a value of up to £20,000 in addition to holding Employers’ Liability and Public Liability Cover.

Goods in Transit Insurance cover is provided on the following conditions:

1.      Insurance cover provided shall not extend to items which have been packed by the customer, including partially packed and/or overpacked boxes whose contents we have been obliged to re-arrange for suitability for stacking in the vehicle.

2     Mechanical and/or electrical damage or derangement of clocks, refridgerators, freezers, washing machines, televisions & hi-fi equipment is not covered unless a direct and demonstrable result of external physical damage caused by the removals team in the process of moving the item.

3     The customer is responsible for payment of the first £100 of each and every claim. Seperate items for which claims are made are treated as individual claims.

4     Any claim must be submitted in writing and with accompanying evidence of our liability within 48 hours of completion of the work undertaken.

What we won't do

We will not get rid of any of your rubbish if it contains, or we think it might contain: chemical, toxic, medical, radioactive or hazardous materials. We also do not dispose of pressurised containers of any kind, ammunition, weapons (including but not restricted to firearms) or anything we suspect to be related to an unlawful activity.

We will not put our health or safety at risk at work. Examples include but are not restricted to: carrying heavy objects up or down ladders, working under unsafe conditions such as in demolition sites, building sites, during electrical storms, crossing thoroughfares in order to load or unload the vehicle, working under threat of violence, danger or menace (as occasionally encountered while working in city centres).

We will not carry engines, batteries, gas canisters, petroleum spirit, diesel, two-stroke or rocket fuel - however nicely you ask us. We will furthermore take decisions according to circumstance and exercise our complete discretion in the decision as to whether we deem an item or container or group of items or containers to be safe, clean and/or non-hazardous. These definitions are subject to revision without notice and may need to be made by us momentarily in the interest of our own or of public safety, as we consider it necessary. We emphasise that in commissioning us to carry out your removals work for you we are under no obligation to carry anything we deem unsuitable for transportation either in our vehicle or as a part of the consignment you the customer require to be carried. Any such decision made by us will have no bearing on your liability for payment in full of the invoice total as enumerated in the Estimate or fixed price Quotation and all such payment will be due as previously stated in any correspondence from us to yourselves prior to engagement notwithstanding any refusal on our part to carry that which we consider unsuitable for carriage in our vehicle or to handle that which we deem unsafe or potentially unsafe. Our decision is discretionary and by entering into an agreement with us you accept our decision as final.

We are from time to time requested to perform the impossible or the perilous without due notice and without the appropriate safety/lifting/protective equipment. When this happens, we will add to the list above to provide further examples of things we cannot do. This list is neither definitive nor exclusive. We reserve the right to refuse to perform requested tasks if we consider them to be either unsafe, illegal or likely to cause damage to persons or property. In such circumstances the customer remains obliged under the terms of the Agreement to make full payment for any work completed. If we feel we are unable to complete a delivery due to unsafe working conditions or any other criteria specified in this page, the Agreement is unaffected and will cover all work done up to and after this point from commencement to completion.

Abusive or Obstructive Behaviour

If at any time the customer becomes abusive or obstructs our attempts to assist in the efficient completion of the work commissioned, we reserve the right to unload the vehicle and terminate the agreement. In such circumstances no payment will be due to us nor will compensation be made for any resulting inconvenience to the customer. We reserve final discretion in the decision on this matter.

By making a booking with us you are stating your acceptance of and agreeing to all of the terms and conditions above in addition to any stated in particular correspondence between you and TheRemovalsCompany.com.

Click here for Rates

Click here for Terms & Conditions

Waste Categories

Waste we CAN dispose of General household waste, including     ¬   wood     ¬   glass     ¬   paper     ¬   fibre board     ¬   plaster & rubble     ¬   garden waste     ¬   ferrous metals     ¬   electrical equipment *         (Videos, stereos, microwaves, TVs, computers, monitor screens)     ¬   refridgerators & freezers *   *   Subject to separate charges under new legislation introduced in 2005

Waste we CANNOT dispose of Medical, industrial, chemical, toxic, radioactive or hazardous waste, including but not limited to     ¬   animal by-products     ¬   hospital waste     ¬   chemicals     ¬   asbestos     ¬   pressurised canisters     ¬   engine oil, fuel or coolants

Click here for Rates

Click here for Terms & Conditions

The Mayor of London's Congestion Charging Zone

Please note: the Congestion Charging Zone has now been considerably extended, as of 19 February 2007. For detailed information regarding how this affects vehicles working in London, please visit CCLondon.com